Meeting Guests on Their Preferred Platform: Why WhatsApp + Smoobu Is a Game-Changer

When a guest books a stay, their first impression isn’t just about the property—it’s about how and where you communicate. Email? It gets buried. Airbnb or Booking.com inboxes? Often ignored.

WhatsApp, on the other hand, is where your guests already are.

💬 Guests Already Use WhatsApp — So Should You

With over 2 billion users globally and open rates nearing 98%, WhatsApp is the gold standard for real-time communication. Compared to traditional email or OTA inboxes, it gives hosts a direct line to their guests.

Benefits of using WhatsApp messaging:

✅ Messages are seen and read almost instantly
✅ Guests feel more at ease using a familiar app
✅ Faster response time means fewer pre-arrival doubts

🔗 How Notify My Guest + Smoobu Make This Possible

When you connect your Smoobu account with Notify My Guest, a powerful automation kicks in:

Each time a new reservation appears in Smoobu, Notify My Guest automatically sends a personalized WhatsApp message to the guest, using their name, booking dates, and property details.

No apps to manage. No copy-pasting. No missed opportunities to impress.

📲 Communication That Feels Natural

Your guests already trust WhatsApp. When they receive your check-in details or welcome message there, it feels like a natural conversation, not a cold transactional alert.

That familiarity translates to:

✅ Smoother communication
✅ Fewer pre-arrival questions
✅ A more relaxed, informed guest experience

👌 Hosts Love It — So Do Guests

“We used to rely on Airbnb messaging, but guests would often miss important info. Since switching to Notify My Guest with Smoobu, we've reduced questions and improved review scores.” – Host in Portugal

This isn’t just about convenience. It’s about building trust before your guests even step inside the door.

🚀 Try It Free — No Credit Card Required

Start your 3-day free trial now and experience how effortless and powerful automated WhatsApp messaging can be.

You’ll be up and running before your next booking comes in.

🛠️ Want to craft your perfect message? Try our Template Creator.

🤝 Interested in partnering with us? Visit our Partner Program.